Refund policy

Last updated: March 6, 2025

Thank you for shopping with Boostabite.com, operated by Astro Innovative Marketing LLC. We want you to be completely satisfied with your purchase. If you're not, we're here to help.

7-Day Return Policy (UAE & International Orders)

You have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received — unworn/unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required.
  • The refund will be processed to your bank account only. Cash refunds are not provided.

How to Start a Return

To initiate a return:

📧 Email us at info@boostabite.com
📱 Or WhatsApp us at +971 588175264

If your return is accepted, we will send you:

  • A return shipping label
  • Instructions on how and where to send your package

Note: Items sent back to us without first requesting a return will not be accepted.

For any return-related queries, feel free to contact us at info@boostabite.com.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and work to resolve it quickly.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom products (e.g., personalized items or made-to-order)
  • Personal care items (e.g., beauty or hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you are unsure whether your item qualifies, please contact us before sending a return.

Exchanges

If you'd like a different item, the fastest way is:

  1. Return the original item following the process above
  2. Place a new order for the item you want

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • Item must be unworn or unused, with tags, and in original packaging
  • Must provide receipt or proof of purchase

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, a refund will be processed to your original payment method within 10 business days.

📌 Note: It may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@boostabite.com.

Contact Us

If you have any questions or concerns regarding this policy, contact us at:
📧 info@boostabite.com
📱 +971 588175264
🏢 Astro Innovative Marketing LLC
📍 Sharjah Media City, Sharjah, UAE